Welcome to our Privacy Policy
Your privacy is critically important to us.
Revised March 8, 2023
PLEASE READ AND ENSURE YOU UNDERSTAND THE FOLLOWING PRIVACY POLICY WHEN ACCESSING, UTILIZING, SUBSCRIBING OR PURCHASING ANY PRODUCTS OR SERVICES FROM ONLINE ACADEMY, THROUGH ONLINEACADEMY.COM OR ITS ASSOCIATED SITES OR PAGES.
WHAT WE COLLECT
WHO WE COLLECT IT FROM
HOW WE COLLECT IT
This information is collected in a number of ways and may vary depending on the page you are visiting, the activities you elect to participate in, or the services provided. You may be asked to provide information when you access a certain website segment, or request certain information or features (such as requesting additional information, subscribing to a newsletter or initiating a purchase). We generally gather information in one of two ways: (1) Automatically as you visit and navigate our site; and (2) Directly from you, when you provide it to us by doing things such as filling in forms, registering for information, enrolling in trials, subscribing to our products or services, information provided directly by you to us when you correspond with our Company, through details of transactions you carry out through our website, etc.
Like other trusted websites, we may collect information automatically through the use of tools that may be transparent to our visitors.
WHY WE COLLECT IT AND HOW WE USE IT
We use non-personal information to administer our products and services, to make improvements and to inform our business decisions, and we use voluntarily provided personal information for our legitimate interests, such as responding to inquiries and providing requested information and/or service fulfillment, amongst other uses as further described below:
- To administer our products and services
- To provide you with information you have requested
- To deliver/fulfill upon products and/or services you have requested or purchased
- To communicate with you about your account and/or subscription, including notifications, renewal notices, billing notifications, etc.
- To notify you of changes to our products or services, website or terms and conditions
- To provide customer support
- Site administration
- To provide technical support or address technical issues
- Processing of ecommerce transactions
- To enforce our rights arising from any contracts between us, or related to any inquiries and violations related to our terms and conditions or this Privacy Policy
- To improve upon our user experience by providing information to support the improvement of our products and services
- For any other purpose with your consent
WHEN AND WITH WHOM PERSONAL INFORMATION IS SHARED
We disclose your information when and where required by law, or when provided with your consent to do so. Under certain circumstances, as stated below, we may share limited information however we will never share your credit card or financial information unless required by law.
- Legally required. We may disclose your information to government authorities or to other third parties where compelled to do so by law, or at our discretion as permitted by law.
- Prevention of harm or damages. We may disclose your information where we have reason to believe a crime is occurring, or that you are causing injury or harm to us or other visitors/users of our website, platform, communities, etc.
- Vendors and business partners. We may occasionally provide limited personal information to trustworthy third parties for direct mail offers and to make our future marketing efforts more efficient. This information (such as name and email address) may be combined with relevant demographic information and/or past purchase information. We make every effort to ensure our vendors or business partners agree to the same or similar terms that we do under this Privacy Policy, however we can not guarantee their compliance.
- Transfer or sale of the Company. In the event that our business is sold or otherwise acquired, your information may be among other transferred assets in any such transaction.
- Events. Purchase of, registration for or attendance at Company events may require that the Company utilize certain personal information that you provide for the development and implementation of the event, for items such as attendance lists, name tags, venue provisions, and other event related materials that may be shared with third-parties involved in the planning and preparation of the event. By purchasing or registering, you provide exclusive rights to the Company to utilize your personal information in such manner
COOKIES AND OTHER TRACKING TECHNOLOGIES
We may log the name of your internet service provider or use cookie technology to recognize and hold information from your visit.
Among other things, the cookie may store your user name and password. It would spare you from having to re-enter the same information each time you visit, or may control the number of times you encounter a particular advertisement while visiting our site. As we adopt additional technologies, we may also gather information through other means.
RELATED SITES, LINKED SITES AND ADVERTISEMENTS
We expect our partners, advertisers and affiliates to respect the privacy of our users. Be aware that third parties, including our partners, advertisers, affiliates and other content providers accessible through our site, may have their own privacy and data collection policies and practices. During your visit to our site you may link to, or view as part of a frame on a page on our Site(s), certain content that is actually created or hosted by a third party. Also, through our Site(s) you may be introduced to, or be able to access, information, websites, features offered by other parties.
We are not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party. While on our site, our advertisers, promotional partners or other third parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you.
For example, some of our advertising is served by third parties and may include cookies that enable the advertiser to determine whether you have seen a particular advertisement before. Other features available on our site may offer services operated by third parties and may use cookies or other technology to gather information. OA does not control the use of this technology by third parties or the resulting information, and is not responsible for any actions or policies of such third parties.
You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of OA and this Privacy Policy.
OPTING OUT OF PROVIDING INFORMATION
In certain cases, you may choose not to provide us with information. You can set your browser to refuse cookies, however beware that in such cases you may be unable to access certain portions of the site, or may be asked to re-enter your user name and password, and we may be unable to customize the site’s features according to your preferences.
CHANGES TO PRIVACY POLICY
We reserve the right to change this Privacy Policy at any time. Upon material modification, the date of the most recent update of the terms will be noted on this page. It is your responsibility to check this page for changes to our Privacy Policy. Your continued utilization of the Site shall constitute your acknowledgment and acceptance of such modified policy. Each access of information on this Site will be a separate, discrete transaction based on the then prevailing terms. As such, information collected prior to any modification will be used according to the rules and regulations that applied at such time the information was collected.
CHILDREN’S ONLINE PRIVACY AND PROTECTION ACT
Federal laws impose special restrictions and obligations on commercial website operators who direct their operations toward, and collect and use information from, children under the age of 13. OA takes such restrictions seriously, and we do not intend for our website or resources to be used by children under the age of 18. We do not knowingly collect personal information from minors under the age of 18.
Should we become aware that anyone under the age of 18 has submitted personal information to our online and mobile resources we will delete that information and will not use it for any purpose whatsoever.
If you believe that someone under the age of 18 has submitted personal information through our website or resources, please contact us at support@onlineacademy.com. We encourage parents and legal guardians to talk with their children about the potential risks of providing personal information over the internet.
CAN-SPAM ACT OF 2003
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.
Visitors or Users shall not access or use (or direct or facilitate access or use of) our Site(s) or content in violation of the CAN-Spam Act of 2003, nor use our Site(s) or content to facilitate the dissemination of unsolicited bulk email in any way.
TELEPHONE CONSUMER PROTECTION ACT (TCPA)
We value consumer privacy, and as a result, have taken steps to ensure that our Do Not Call Policy complies with the Telephone Consumer Protection Act (TCPA).
Opting In. Telephone numbers on our lists are provided on an opt-in basis during the purchase or subscription process, event registration process, etc. where individuals have agreed to terms and have explicitly consented to receive information via telephone, email and/or SMS.
Request for Removal. Individuals desiring to have their telephone number suppressed from our contact list (placed on our Do Not Call List) may make such requests both verbally when contacted by a representative of the Company via phone, or in writing by submitting their request, including their complete area/country code and telephone number to support@onlineacademy.com
Removal Process. Requests will be processed and requested numbers shall be suppressed from further contact as soon as practicable and within 30-days from receipt of such request.
Acceptable Contact. The Do Not Call List applies only to marketing calls. OA reserves the right to contact individuals for non-marketing purposes, such as fulfillment of a purchase or transaction, in response to an inquiry, or for an event registration as some examples.
CALIFORNIA CONSUMER PRIVACY ACT
When we collect personal information from California residents we become subject to, and those residents have rights under, the California Consumer Privacy Act (“CCPA”). This section of our statement is used to allow us to fulfill our CCPA obligations and explain your CCPA rights. For purposes of this section only, the words “you” and “your” refer expressly to California residents.
What do we collect from California Residents? We collect the following categories of personal information: identifiers such as name, address, IP address, and other similar identifiers; personal information described in subdivision (e) of Section 1798.80 (California customer records statute) such as a name, address, telephone number, credit card number; commercial information such as products or services purchased; internet/electronic activity such as browsing history and search history; geolocation data including geographic coordinates/physical location; and audio, video, electronic or other similar information. We have disclosed these categories of personal information for business purposes within the last 12 months. We do not sell, and have not sold this personal information to third parties.
Rights of California Residents. Under the CCPA, you are entitled to the disclosure, access and deletion rights. You may be required to provide additional information, as to act on your request we must be able to verify your identity or your authority to make such a request, so in order for your request to be processed, you will need to follow our instructions for identity verification. You may exercise these rights annually by written request to support@onlineacademy.com
GENERAL DATA PROTECTION REGULATION (GDPR EU)
While OA operates in the United States, we may also collect or obtain personal information from visitors and users located in GDPR jurisdictions. This section of our statement is used to allow us to fulfill our EU GDPR obligations and explain your GDPR rights. For purposes of this section only, the words “you” and “your” refer expressly to GDPR jurisdiction based visitors and users.
What do we collect from GDPR jurisdiction visitors & users? We collect the type of personal information already described in this Privacy Policy. GDPR refers to the lawful basis on which we rely for such collection, utilization and disclosure of such information as ‘legitimate interest’. As confirmed in our Privacy Policy, we do not sell personal information to third parties or utilize such data for automated decision making.
Cross-border data transfers and third parties. In the event information is transferred from GDPR jurisdictions to locations that have not been deemed by the EU Commission to have adequate privacy protections in place, we do so in a manner compliant with the GDPR.
Rights of GDPR jurisdiction visitors and users. Under the GDPR, you are entitled to the disclosure, access and deletion rights. You may be required to provide additional information, as to act on your request we must be able to verify your identity or your authority to make such a request, so in order for your request to be processed, you will need to follow our instructions for identity verification. You may exercise these rights annually by written request to support@onlineacademy.com
CONTACTING OA
We pride ourselves on delivering effective and efficient customer support. All questions and concerns should be directed to support@onlineacademy.com for assistance. Inquiries are typically addressed within one business day.
